Privacy Policy

1. Introduction

SocialAI ("we", "our", or "us") operates a business management platform that helps companies manage their social media presence and customer interactions through AI-powered tools. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

2. Information We Collect

We collect information you provide directly to us, including:

• Account registration data (name, email address, company name)
• Social media account credentials and tokens (Facebook, Instagram, WhatsApp, LinkedIn)
• Messages and conversations managed through our platform
• Business information and knowledge base content you upload
• Usage data and platform activity logs

3. Meta Platform Data

When you connect your Facebook or Instagram account via Meta's APIs, we access data permitted by the granted permissions, which may include:

• Your Facebook Pages and Instagram Business accounts
• Direct messages and comments on your business pages
• Page insights and analytics
• Business profile information

We use this data solely to provide the platform's features (unified inbox, automated responses, analytics). We do not sell Meta platform data to third parties, and we comply with Meta's Platform Terms and Developer Policies.

4. How We Use Your Information

• To provide, operate, and maintain our platform
• To process messages and generate AI-powered responses on your behalf
• To send administrative notifications (account changes, security alerts)
• To analyze usage patterns and improve our services
• To comply with legal obligations

5. Data Sharing

We do not sell your personal data. We may share data with:

• Service providers — cloud infrastructure, database hosting, and AI model providers that process data on our behalf under confidentiality agreements.
• Legal requirements — when required by law or to protect our legal rights.
• Business transfers — in connection with a merger, acquisition, or sale of assets, with notice provided to users.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us. Conversation data connected to Meta APIs is deleted within 90 days of account termination.

7. Security

We implement industry-standard security measures including encryption in transit (TLS), encryption at rest, and webhook signature verification for all third-party integrations. No method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal data
• Withdraw consent for data processing
• Request data portability
• Lodge a complaint with a supervisory authority (GDPR users)

To exercise these rights, contact us at info@clinkcoai.com.

9. Changes to This Policy

We may update this policy periodically. We will notify registered users of material changes via email or an in-app notice at least 30 days before the change takes effect.

10. Contact

Questions about this policy? Reach us at our contact page or email info@clinkcoai.com.